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وب سایت شخصی محسن قره خانی - اگر تکنولوژی سرراه نبود مشتری را چطور درگیر می کردید؟

اگر تکنولوژی سرراه نبود مشتری را چطور درگیر می کردید؟

پنجشنبه 5 اسفند 1395 08:45 ق.ظنویسنده : محسن قره خانی

 
  1. ·      چرا مشتری دیگر تحمل تاخیر در تحویل، درخواست اطلاعات یکسان از چنیدن کانال را ندارد؟

  2. "در آینده همه شرکت ها شرکت نرم افزاری خواهند بود" یعنی چه؟
  3. ·      بزرگترین مانع برآورده کردن انتظارات مشتری چیست؟
  4. ·      چرا راهکارهای سنتی مدیریت ارتباط مشتری نمی تواند جواب سریع و Realtime  بدهد؟

  5. بانک سنگاپور در مدیریت ارتباط مشتری چه ساختار شکنی کرد و نتایج آن چه بود؟
  6. front-end   و back end  چیست؟

برچسب ها: crm ،
آخرین ویرایش: پنجشنبه 5 اسفند 1395 08:50 ق.ظ

 
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